Regular technical support at CANL-IX is provided on an office hours basis from 08:00 to 18:00 GMT, Monday through Friday. The normal communications channel for technical support is email to reseaux@canl.net. CANL-IX aims for 4 hour turnaround on all email support requests. CANL-IX operations staff are also available by telephone on +687 243870.

Emergency 24x7x365 Support

An 24-hour support hotline is available on +687 243870 for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only such as CANL-IX critical system failures causing loss of service to members. If there is no immediate answer from this phone, please leave a message and it will be attended to immediately.